Here you can find a number of frequently asked questions and answers about our website. Click on a link to jump to a particular question/answer or read through this page at your leisure.
Website Questions: (click on a question to go to an answer)
1. How can I place an order, ask more questions or find out more information?
2. How can I find my way to exactly the page I want?
3. What web browsers will this website work with?
4. What screen size/resolution is this website designed for?
5. Why am I having problems viewing the website in Netscape 4?
6. Why does the website take time to download?
7. Why doesn't the website update properly when I press my browser's Refresh, Back and Forward buttons?
8. Why does your website use frames?
9. Why is it difficult to bookmark a specific page so that I can come back to it later?
10. Why doesn't the website show the proper information when I click a button or link soon after a recent click?
Website Answers:
1. How can I place an order, ask more questions or find out more information?
Visit the Contact Us
section of this website to find the information that will help you to connect with us. Also you can call us at (616) 399-3300
or Email Us
with your questions and comments. Our office hours are Monday to Friday, 8am
till 5pm. Our cordial, informed staff will be very happy to address your
needs.
If your browser does not support Frames, you will be presented with an alternative interface which should allow you to access all of the pages individually. We have designed this website to work correctly on Netscape Navigator v4 or higher, and Internet Explorer v4 or higher. It should also work correctly on most other popular browsers including Opera and Mozilla. This website should look and operate the same on different browsers. If our website does not work with your browser we recommend installing a more up-to-date browser.
You may notice that when viewing the website in Netscape the browser window size is restrained and resets to a specific size when you try to change it. This is necessary to ensure that Netscape displays the frames in exactly the right positions and with the right dimensions. Due to an inaccuracy in representing frame sizes in Netscape we have to force the window to be an exact size in order to work around this problem.
Once the initial pages of the website have downloaded, subsequent changes in section or subsection should be much quicker. Due to the efficiency of Frames we do not have to repeatedly download the same buttons and graphics more than once. Your web browser should also cache pages and content so that when you return to it a second time it will appear quickly. We hope that your general experience of navigating our website is efficient and enjoyable.
For example, clicking a Section button (left and top-left) alters the content of four frames with a single click. You would have to press the Back button four times to go back to where you were before you clicked since only one Frame is altered at a time. In the case of only the right-hand scrollable frame changing, two clicks are required to undo the change. It would be necessary for the Back and Forward buttons to undo or redo several pages at once to function properly with our website.
We believe this is a lack of functionality in the web browser and not a problem inherent to our website. The appropriate functionality may be added to future web browsers allowing you to go back and forth to change all the frames that were altered when you clicked a button or link. We apologize for any inconvenience and suggest that you can simply click on a different button or link to jump quickly to the page you want.
The browser's Refresh button will work correctly if you have cookies enabled, although our navigation system will work independently without cookies. Cookies are a place to store permanent data on your hard-drive. Cookies remain intact until the website changes them. We only use cookies to store the current state of the website when you press Refresh, or when you leave the website. When you return or the display is refreshed it will look the same as it did previously. It does this by retrieving the information stored in the cookies and displaying the appropriate content. The cookies we store do not contain any personal or identifying information about you.
If your browser does not allow cookies and you press Refresh you will be diverted to page one of the Home section. We have to divert you to a specific location to ensure that every part of the website remains synchronized. Pressing the Refresh button without cookies being available would cause the website's navigation system to be reset. This change would not be appropriately reflected by a change of content since the browser just reloads the old pages. This would result in confusion. Due to navigation data being lost when you press the Refresh button we'd have no way to tell which pages you were viewing. If cookies are unavailable the website cannot retrieve the stored information about which pages you were viewing and so has to divert you to the Home page. This ensures that the browser will update the display to the correct content. We recommend that you use a browser with cookies enabled for best performance.
With cookies enabled the display is simply refreshed when pressing Refresh and you remain at the same pages. We apologize for any inconvenience and we hope that future browsers will be better equipped to support a more advanced navigation system. We suggest that an alternative way to refresh a page is to simply click a second time on the button or link which took you to the page you want reloaded. The structure of our website provides you with quick access to any page. We also provide the section image in the lower right corner of our website which, when clicked, will properly refresh the scrollable content. This action will not refresh other frame content such as buttons or fixed graphics.
Frames allow us to use advanced design features without being incompatible with older browsers. Frames allow us to easily scroll specific areas of the screen independently and provide us with multiple content areas. Frames help us divide website content into multiple levels and allow us to keep things on the screen while other things change. Overall we believe that using frames is a good choice for our website, to target a larger audience and provide a more advanced interface. Although some people dislike frames due to navigation problems, we hope to have achieved a capable navigation system of our own to circumvent those issues.
While frames allow a website to be split into multiple areas for a variety of useful reasons, browsers were not updated to provide good support for doing basic things with framed websites. Consequently many browsers are confused when trying to `Bookmark` a page (a specific frame), or when trying to navigate Back and Forward to other parts of the website, especially if multiple frames are changed using Javascript. Most browsers will Bookmark the website's main address - such as http://www.greatlakewoods.com/ and may fail to provide adequate controls for jumping back and forth to previous parts of a website.
Our own website uses frames to provide a sophisticated, creative design, but you may have a problem adding a specific page to your browser's bookmarks or favorites, or navigating with the browser's standard buttons. Some more recent browsers do provide better Bookmarking. You may have to bring up a menu when clicking within a particular frame and choose a `Bookmark this page` or `Add to Favorites` option. Bookmarking our website should, at least, take you to the Home/Welcome section's introduction page.
The 
website has been designed to try and work around the problem of individual
pages being viewed by themselves, as from the use of a bookmark or favorite, by making its pages
aware of this happening. When you go to a bookmarked page
from our website the main website will be initialized and the chosen page(s)
should be displayed. If this feature does not work for you we apologize and
suggest that it may be unsupported by your browser (Javascript and Frames are
required).
As an alternative to bookmarking a page we recommend bookmarking the main website: http://www.greatlakewoods.com/ and using the navigation systems to go back to the page you were at. Please note that some browsers actively avoid the functionality to allow individual pages/frames to be bookmarked, and when trying to bookmark a specific frame it may only bookmark the main website address. There is nothing we can do about this. We hope that our website will serve you well and facilitate efficient browsing.